E-Contour, LLC – Shop Policies

Privacy Policy

Effective Date: December 15, 2024

E-Contour, LLC (“we,” “our,” “us”) respects your privacy and is committed to protecting it through this Privacy Policy. This policy explains how we collect, use, and protect your information when you visit or make a purchase from our website (the “Site”).

Information We Collect

We collect information you provide directly to us when you:

• Place an order.

• Subscribe to a newsletter.

• Fill out a form.

• Use Live Chat or customer service features.

Collected data may include your name, email address, mailing address, phone number, payment information, and IP address.

How We Use Your Information

We use your information to:

• Fulfill and manage orders.

• Personalize your shopping experience.

• Improve our website.

• Provide customer service.

• Send periodic promotional communications (with your consent).

Secure Transmission

All sensitive/credit information you supply is encrypted via Secure Socket Layer (SSL) technology. All information collected during checkout is transmitted securely using industry-standard Transport Layer Security (TLS).

Data Protection

Your personal information is stored on secure servers and accessible only by authorized personnel. All transactions are processed through a third-party gateway provider and are not stored or processed on our servers.

Cookies

We use cookies to:

• Remember items in your cart.

• Improve your site experience.

• Understand site traffic patterns.

Users can disable cookies via their browser settings, though some site features may not function properly.

Third-Party Disclosure

We do not sell, trade, or transfer your personally identifiable information to outside parties, except for trusted third-party services used to operate our Site and conduct our business.

Your Rights

You may request access to your personal information or request corrections by contacting us at [email protected].

Compliance

We comply with applicable U.S. privacy laws, including CalOPPA, COPPA, and CAN-SPAM.

Contact Information:
E-Contour, LLC
5040 Hwy 3, Redwood, MS 39156
Phone: 844-543-8490
Email: [email protected]

Return & Refund Policy

Effective Date: December 15, 2024

At E-Contour, LLC, customer satisfaction is important to us. However, because many products we sell are fulfilled by third-party distributors or manufacturers, return policies may vary.

Standard Return Policy

• We accept returns within 15 days of delivery for most items.

• Items must be unused, in original packaging, and in resalable condition.

• Some products may have a different return window or may not be eligible for return, depending on the distributor or manufacturer.

Process

• Contact [email protected] to initiate a return.

• Include your order number and a brief explanation.

• Customers are responsible for return shipping unless the item is defective or incorrect.

Refunds

• Refunds will be issued to the original method of payment after the item is inspected.

• Refunds may take 3–5 business days to appear on your account.

Exceptions

• Sale items, customized merchandise, and certain health/personal care items may not be eligible for return.

Terms of Service

Effective Date: December 15, 2024

These Terms of Service govern your use of our Site.

Order Fulfillment

• Orders are shipped within 3–10 business days from distributor warehouses or in-store inventory.

• We primarily use UPS, FedEx, or USPS.

• Tracking information will be provided when available.

Product Descriptions and Pricing

• We strive for accuracy but do not guarantee that product descriptions, images, or prices are error-free.

• E-Contour, LLC reserves the right to refuse or cancel orders placed for products listed incorrectly.

Intellectual Property

All content on our Site, including images, text, logos, and graphics, is the property of E-Contour, LLC or its licensors and protected by copyright laws.

Limitation of Liability

We are not responsible for damages arising from the use of products purchased through our Site. Warranty claims must be directed to the product manufacturer or distributor.

Governing Law

These Terms are governed by the laws of the State of Mississippi.

Shipping Policy

Effective Date: December 15, 2024

We are committed to ensuring your order arrives safely and promptly.

Shipping Timeline

• Orders are processed within 3–10 business days.

• Carrier options include UPS, FedEx, and USPS.

Shipping Rates

• Shipping costs are calculated at checkout based on weight, size, and destination.

Order Tracking

• Tracking information will be provided via email when available.

Delays

• Shipping timelines are estimates and may be impacted by carrier delays, supply chain issues, or holiday closures.

International Shipping

• We currently ship only within the United States.

Payment Policy

Effective Date: December 15, 2024

We accept the following payment methods:

• Major credit cards (Visa, MasterCard, American Express, Discover)

• Payment gateways authorized through Fortis

Payment Terms

• Payment is required at the time of checkout.

• We reserve the right to cancel orders if payment is not authorized or if there is suspected fraud.

Secure Checkout

All transactions are encrypted via industry-standard Secure Socket Layer (SSL) / TLS security protocols.

Disclaimers & Warranty

Effective Date: December 15, 2024

General Disclaimer

E-Contour, LLC is a reseller of various products sourced from third-party manufacturers and distributors. Except for Contour-branded merchandise, we do not manufacture the products sold on our Site.

We make no warranties, express or implied, regarding any products sold, except as explicitly stated by the product manufacturer or distributor. All warranty claims must be submitted directly to the product manufacturer or distributor.

Warranty Disclaimer

• Products may be covered by manufacturer warranties as specified by the original manufacturers.

• E-Contour, LLC disclaims any implied warranties of merchantability or fitness for a particular purpose to the maximum extent permitted by law.

• Warranty services, repair, or replacement must be coordinated directly with the applicable manufacturer or distributor.

Error Corrections

Occasionally, errors in product information or pricing may occur. We reserve the right to correct errors and to refuse or cancel any orders placed based on incorrect information or pricing.

Limitation of Liability

E-Contour, LLC shall not be liable for any indirect, incidental, or consequential damages arising from the use of products purchased through our Site.

Contact Information

E-Contour, LLC
5040 Hwy 3
Redwood, MS 39156
Phone: 844-543-8490
Email: [email protected]